Media releases

Asteron wins AFR Smart Investor 2010 ‘SMILES’ Award for Client Satisfaction

Asteron has won an AFR Smart Investor Magazine 2010 ‘SMILES’ (Smart Investor League of Exceptional Service) Award, being voted Australia’s Top Risk Insurance Provider for customer service and value for money.


The awards were based on the results of a reader survey by AFR Smart Investor, in which thousands of readers rated service providers on a range of factors, such as:

  • Value for money
  • Quality of customer service
  • Level of fees and charges, and
  • Features offered by products

The awards rated financial service providers, as well as providers of everyday consumer services from 11 different industry sectors, including:

  • Risk insurance
  • General insurance
  • Super funds
  • Home lending
  • Funds management
  • Online broking
  • Mobile phone providers
  • Health insurance
  • Banking
  • Internet service providers
  • Utilities providers

Commenting on the accolade, Asteron’s Executive General Manager Jordan Hawke said: "AFR Smart Investor’s SMILE awards measure what matters most to us: our relationship with the adviser and customer. We’re incredibly proud to have won this award, because it is proof of Asteron’s service philosophy based on professionalism, courtesy and experience.

"Asteron’s is different because we are a specialist life insurer focused on independent financial advisers. Our philosophy is to offer high quality sustainable products with features tailored to the insurance needs of customers’ lifestyle. We have a strong focus on understanding all of the components of a consumer health relationship, which is why we launched our Asteron Life! program to assist with the ongoing health and wellbeing of our clients."


For further information, or to interview Jordan Hawke, Asteron’s Executive General Manager please contact Helen Han, Suncorp Life Corporate Affairs on: 0457 535 639.

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Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website to view or download the policy.

Asteron supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email or visit

© Asteron Life & Superannuation Ltd ABN 87 073 979 530 (Asteron). Registered Office, Level 16, 363 George Street, Sydney NSW 2000

Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Suncorp Portfolio Services Limited ABN 61 063 427 958, AFSL 237905, RSE Licence No L0002059 (SPSL or Trustee) is part of the Suncorp group of companies (Suncorp). SPSL is a related body corporate of Suncorp Group Limited ABN 66 145 290 124 and Suncorp-Metway Limited ABN 66 010 831 722 (Suncorp Bank) (Suncorp). This product is not a bank deposit or other bank liability of the Suncorp Bank. The obligations of the different entities of TAL and Suncorp are not guaranteed by other entities