Adviser News

Celebrating our 10,000th tele-underwriting milestone

We've just conducted our 10,000th tele-underwriting interview!

This service provides clients with direct access to our in-house underwriters and makes the application process faster, easier and more convenient. It also generates a quicker response with 50% of users getting a decision on the same day.

A record of your client's interview gives them greater certainty at claims time and eases your compliance burden. Introduced in 2015, the service captures the information we need to quickly assess applications while reducing your paperwork.

We regularly check to ensure our tele-underwriting processes and underwriting rules engine continue to provide value to you and your clients. Data from the Asteron Life electronic application reporting summary suggests we're on the right track.

Three quarters of Asteron Life submissions are handled via electronic application with 40% of these not being referred – giving customers an instant decision at point of sale. Our underwriting professionals connect directly with Suncorp customers and navigate through their medical and financial well-being more deeply.

We also regularly check with our advisers to make sure we are on the right track.

"Because our clients are now interviewed by an experienced underwriter who asks precise and purposeful questions from the outset, we are finding that the whole process runs more smoothly and without unnecessary delays. (Clients) are being dealt with sensitively and professionally by a friendly voice" said Nic Andrews from the Total Clarity Group.

If you would like to learn more about Asteron Life's tele-underwriting process, please contact us and speak with our underwriting team. 

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website to view or download the policy.

Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email or visit