Adviser News

Asteron Life’s positively different underwriting service

At Asteron Life, our in-house underwriting team is made up of dedicated and experienced professionals committed to providing personalised, efficient and accurate risk assessment to every client. With more than 15,000 interviews conducted from our tele-underwriting service since 2015, our award-winning underwriting team continues to deliver outstanding results for both advisers and their clients.

We’re experienced

Our in-house underwriting team boasts extensive experience and in-depth technical knowledge, giving us the ability to consistently provide a valuable life insurance underwriting service to clients. Our local, highly qualified team conducts tele-underwriting interviews with your clients, giving us the ability to accurately and efficiently assess their insurance requests. By connecting your clients directly with a qualified underwriting professional, we deliver a personalised and detailed assessment, significantly reducing back and forth requirements.

We’re efficient

With our underwriting team’s technical experience and skillset, we’re able to capture more of the information we need up-front (including private and sensitive details), to obtain a complete picture of each client’s health. For this reason, we’ve been able to create a faster application process with greater accuracy in personalised assessments.  “We’re communicating final outcomes with our advisers that same day in 43 per cent of cases, and explaining our underwriting decision,” explains Aaron Widt, Asteron Life Underwriting Manager.

We’ll save you time

Advisers can confidently rely on our underwriting team to provide a simple, efficient, and secure interview process with clients. Our tele-underwriting interviews are recorded and stored securely. This technology ensures that an audit trail is in place to assist with any future claims, less administrative paperwork and an enhanced time saving experience in multiple areas of the insurance process for you and your clients. Moreover, we take the time to mail our clients a customer care pack overnight, so they have all the necessary paperwork organised and in front of them. “This pack contains product information, plus a transcript for the client to review. This is extremely important, as it gives clients the opportunity to make any alterations or additions,” says Widt.

Making a positive difference for our advisers and their clients is our highest priority. That’s why our practiced and professional underwriting team are dedicated to improving the underwriting experience for everyone.  For more information on how you can get more out of Asteron Life, contact your Business Development Manager today on 1800 739 641.

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website to view or download the policy.

Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email or visit