How to make a claim

When you do make a claim, chances are it’s at a very difficult time for you and your family. So we understand that there are key things that we can do to make life a little easier for you:

  • have simple and efficient processes
  • have caring and compassionate claims managers, and of course
  • assess and pay your genuine claim as quickly as possible.

To make a claim on your Asteron Life policy you can:

  • speak to your financial adviser
  • call Asteron Life directly on 1800 024 812
  • request a claim kit and a claims specialist will contact you directly.

What do I need to do?

Step 1 - You notify us of the claim.

Step 2 - We send you a claims kit that outlines our simple claims process and includes the relevant claim form, and confirm what information we need to process the claim.

Step 3 - You return the information, and a Case Manager begins assessing the claim.

Step 4 - We let you know the outcome, and pay your benefit if the claim is successful.

Asteron Life’s claims team is available to help you through the claims process on 1800 024 812.

For more information on the claims process for your policy, choose your policy type from the following list:

This is general advice and does not take into account your objectives, financial situation or needs. Before acting on this general advice you should consider the Product Disclosure Statement and the appropriateness of the advice having regard to your situation and consult your financial adviser.

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website to view or download the policy.

Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email or visit