Adviser News

We’re here to help you and your clients

At Asteron Life, we’re focused on supporting you to grow your business and deliver great outcomes for your clients. Here’s how we support you and your clients.

1) Award-winning underwriting

Our underwriting is conducted in-house by a team of highly experienced professionals, which helps us deliver faster responses. Nearly half of our tele-underwritten business receives a same-day assessment. Part of our quick turnaround can be attributed to our client-to-underwriter direct service – so there’s no double handling of information. Plus, we facilitate secure-call recording for quality check and audit trail purposes, giving advisers peace of mind at claims time. 

Our service excellence was recently recognised by taking out the ALUCA Underwriting Team of the Year, 2018 award.

2) A streamlined claims process

We know the importance of being there for advisers and clients at claim time. That’s why we have a dedicated claims manager to help you through each step of the claims process. Our innovative tele-claims service helps deliver a faster and simpler claims experience. 

3) Flexible insurance 

We understand that each client is unique, which is why Asteron Life Complete lets you design flexible Life, TPD, Trauma, Income Protection and Business Expenses’ solutions for your clients. Recent improvements to our TPD cover mean we now offer more value and greater flexibility.

4) Market-leading education program 

We’re committed to offering advisers the very best learning opportunities. That’s why we’ve developed a flexible and well-rounded education program called The Sophisticated Adviser. 

Recently, we’ve expanded the program to give advisers access to even more courses. In fact, there are now more than 400 technical, business growth and soft-skills courses to choose from – all with CPD accreditation. We’re confident our program will help advisers build their professional expertise, improve customer engagement and run more successful businesses.

For more information speak with your Asteron Life Business Development Manager on 1800 739 641.

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website www.asteronlife.com.au/privacy to view or download the policy.

Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email info@fsc.org.au or visit www.fsc.org.au