Contact us

Your dedicated state-based Asteron Life team is made up of:

  • Business Development Manager (BDM)
  • Sales Development Consultant
  • Underwriter
  • Service Consultant

They are committed to providing you with the business support you need.

For more information about the Asteron Life adviser difference, speak to your Asteron Life BDM or call 1800 031 050 to be put in touch with one.

Useful contacts

Adviser Website Help Desk

For all technology queries and support relating to the Adviser website and Quote system

Phone

1800 151 488

Email

adviseronline_support@asteronlife.com.au

 

Adviser Services

For queries relating to new advisers codes, commissions and updating adviser details

Phone

1800 003 033

Email

Adviser maintenance:

Commissions:

 

agencyadmin@asteronlife.com.au

adviserservicesadmin@asteronlife.com.au

 

Claims

For claim notification or enquiries about a claim

Phone

1800 024 812

Email

life_claims@asteronlife.com.au

 

Policy Operations – Asteron Adviser Assistance

For queries related to in-force policies, general policy information, updating client

Phone

1800 031 050

Email

life_customerservice@asteronlife.com.au

 

National Tele-Underwriting Team

For queries regarding Tele-Underwriting bookings and queries

Phone

1800 725 704

Email

teleunderwriting@asteronlife.com.au

 

Sales Branch

For face-to-face support, marketing campaigns, product and technical enquiries, online application training, workshops and business support, phone-based business support and new quotations

NSW/ACT

Phone 02 8275 3400

QLD

Phone 1800 236 831 or 07 3011 8600

SA/NT

Phone 1800 506 274 or 08 8205 5333

VIC/TAS

Phone 1800 803 628 or 03 9245 8582

WA

Phone 1800 799 537 or 08 9320 3688

 

Underwriting

STATE

Service Consultant

Underwriter

For enquiries on new business proposals in suspense and application

For enquiries on underwriting decisions, occupation ratings and risk suitability

NSW/
ACT

Phone
1800 805 241

Email (new business)

newbusiness_nsw@asteronlife.com.au

Phone
1800 070 196

Email

uwpreassessments_nsw@asteronlife.com.au

QLD

Phone
1800 338 102

Email (new business)

newbusiness_qld@asteronlife.com.au

Phone
1800 444 991

Email

uwpreassessments_qld@asteronlife.com.au

SA/NT

Phone
1800 230 579

Email (new business)

newbusiness_sa@asteronlife.com.au

Phone
1800 233 679

Email

underwriting_sa@asteronlife.com.au

VIC/TAS

Phone
03 8608 8199

Email (new business)

newbusiness_vic@asteronlife.com.au

Phone
03 8608 8198

Email

underwriting_vic@asteronlife.com.au

WA

Phone
1800 120 597

Email (new business)

newbusiness_wa@asteronlife.com.au

Email (status of application)

underwriting_wa@asteronlife.com.au

Phone
1800 122 951

Email

underwriting_wa@asteronlife.com.au

 

Important note

This information is current as at January 2016 but is subject to change. It is provided as a brief overview and has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on the information, all persons should consider the appropriateness of this advice having regard to their own objectives, financial situation and needs. Insurance cover referred to in this document form part of the Asteron Life Complete product. Persons should obtain, read and consider the Asteron Life Complete Product Disclosure Statement (PDS) or contact 1800 221 727 or speak to their financial adviser, before making a decision whether to acquire or continue to hold a product.