Privacy Statement

Asteron Life insurance products are issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 and Suncorp Portfolio Services Limited ABN 61 063 427 958 AFSL 237905, RSE L0002059, both are members of the Suncorp Group.

The Privacy Act 1988 (Cth) requires us to inform you that:

Purpose of collection

Personal information is information about an identifiable individual and includes facts or an opinion about you which identifies you or by which your identity can be reasonably determined.

We collect your personal information so we can conduct our business and offer and provide you with our range of financial products and services.

We collect personal information for the purposes of:

• identifying you when you do business with us;

• protecting your personal information from unauthorised access;

• providing, administering and managing the products and services you request;

• assessing and investigating, and if accepted, managing a claim made by you under one or more of our products;

• understanding your circumstances and improving our financial products and related services.

   

  Consequences if personal information is not provided

  If we request personal information about you and you don't provide it, we won't be able to provide you with and manage the financial product or service you request, or manage and pay any benefit or insurance claim you make.

  Disclosure

  We use and disclose your personal information for the purposes we collected it. We may also use and disclose your personal information for other purposes which are related to the purposes listed under "Purposes of Collection". We will only do this if you would reasonably expect it. If the personal information is sensitive information, such as information about your health, the other purposes will be directly related to the "Purposes of Collection".

  When necessary and in connection with purposes listed above, we may disclose your personal information to and/or collect your personal information from:

• hospitals, medical or health professionals or various professional advisers who assist us,

• your employer and/or superannuation trustee(s);

• mail service organisations who create and despatch our documentation and correspondence including our direct marketing material;

• document storage facility providers;

• information technology providers, including hardware and software vendors and consultants such as programmers;

• financial advisers and their representatives;

• other life insurers and / or reinsurers;

• claims reference providers and investigative service providers;

• where required or authorised under our relationship with our joint venture companies;

• customer research organisations; and

• other companies within the Suncorp Group.

   

  Disclosure overseas

  There are also instances where we may have to send your personal information overseas or collect personal information from overseas.

  These instances include:

• when you have asked us to do so;

• when it is necessary in order to facilitate a transaction on your behalf;

• when we are authorised or required by law to do so;

• when we have outsourced a business activity or function to an overseas service provider with whom we have a contractual arrangement;

• certain electronic transactions; or

• sending your personal information to companies in the Suncorp Group.

   

  We will only send your personal information overseas or collect personal information about you from overseas for the purposes in this statement and in compliance with the privacy regime.

  Access

  You can ask us to provide you with the personal information we hold about you. In some circumstances we can deny your request for access - if we deny your request, we will tell you why. If it will take us time to access and supply your personal information, we will inform you of the likely delay. More detailed access requests, eg access to information held in archives, may incur a fee to cover our costs.

  Marketing

  We would like to use and disclose your personal information to keep you up to date with the range of products and services available from the Suncorp Group. Generally, the companies in our Group will use and disclose your personal information for Suncorp's marketing purposes. If you do not want us to use and disclose your personal information for these marketing purposes, please contact us and tell us.

  Contact

  Please contact us if you change your mind at any time about receiving marketing material or you want to request access to the personal information we hold about you. If you would like more information about our privacy practices please ask us for a copy of our Privacy Policy.

  You can contact us by calling Asteron Life Customer Service on 1800 221 727. Click here to read our Privacy Policy.

  Issue Date: 3 December 2009

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