Claims

At Asteron Life we know that claim time is our moment of truth. It's when the cover that you and your adviser placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.

When you do make a claim, chances are it’s at a very difficult time for you and your family. So we understand that there are key things that we can do to make life a little easier for you:

  • have simple and efficient processes
  • have caring and compassionate claims managers, and of course
  • assess and pay genuine claims as quickly as possible.

The Asteron Life claims difference is that we are committed to treating each and every one of our customers who makes a claim, as an individual. We understand that each claim is unique and everyone has different needs. Most importantly, the Asteron Life claims difference is our dedicated and caring team.

This is general advice and does not take into account your objectives, financial situation or needs. Before acting on this general advice you should consider the Product Disclosure Statement and the appropriateness of the advice having regard to your situation and consult your financial adviser.

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. We are committed to helping customers get - and stay - healthy for life, by giving customers access to the Asteron Life Wellbeing Program. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website www.asteronlife.com.au/privacy to view or download the policy.