Our approach to claims

In 2017, we paid over $390 million in claims.

But numbers aside, when it comes to claims you want to know that you are dealing with a company that:

  • has caring people on the frontline
  • has a customer-first philosophy
  • treats your claim with respect
  • has processes in place to assess and pay your claim quickly and efficiently.

A claims process that puts you first

Our claims process aims to make claim time as easy as possible for you and your family. And it’s about more than just a cheque.

When you submit a claim with Asteron Life you’ll get a claims kit that explains our claims process in four simple steps. You’ll also have a dedicated case manager, who will work with you to understand your situation and guide you through the claims process from start to finish.

Many Asteron Life policies also offer additional services that can help you at claim time, such as:

Financial Planning Benefit

To help you re-assess your financial circumstances after you’ve received a benefit, Asteron Life will reimburse up to $2,500 for the cost of financial planning advice received from an accredited financial adviser.

Access to our Rehabilitation Team

For those on the return to work program, Asteron Life’s Rehabilitation Team can liaise directly with your treating practitioners to support you in your endeavour to return to work. Our Rehabilitation Team stays at the forefront of new innovations and procedures to ensure you have access to the best services available.

Grief support counselling

We will help pay for the cost of grief counselling after a claim has been paid to support you and your immediate family members.

Funeral Advancement Benefit

While your life cover claim is being assessed, we may pay up to $20,000 of the life insurance benefit in advance to help cover funeral expenses and immediate costs.

What services can you access?

Additional Support Services Life Cover:
- Death
- Terminal Illness
Total and Permanent Disablement Stand Alone Income Protection*
Financial Planning Yes Yes No
Grief support counselling Yes Yes Yes
Access to our Rehabilitation Team No No Yes
Funeral Advancement Benefit Yes No No


The services available vary with the type of policy held. To find out what services you’re eligible for, refer to your Product Disclosure Statement or call our claims team on 1800 024 812.

This is general advice and does not take into account your objectives, financial situation or needs. Before acting on this general advice you should consider the Aseron Life Complete Product Disclosure Statement and the appropriateness of the advice having regard to your situation and consult your financial adviser.

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website www.asteronlife.com.au/privacy to view or download the policy.

Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email info@fsc.org.au or visit www.fsc.org.au