In 2014, we* paid more than $309 million in total claims to around 3,574 policyholders Australia-wide. (SLSL 2014*)
But numbers aside, when it comes to claims you want to know that you are dealing with a company that:
Our claims process aims to make claim time as easy as possible for you and your family. And it’s about more than just a cheque.
When you submit a claim with Asteron Life you’ll get a claims kit that explains our claims process in four simple steps. You’ll also have a dedicated case manager, who will work with you to understand your situation and guide you through the claims process from start to finish.
Many Asteron Life policies also offer additional services that can help you at claim time, such as:
To help you re-assess your financial circumstances after you’ve received a benefit, Asteron Life will reimburse up to $2,500 for the cost of financial planning advice received from an accredited financial adviser.
For those on the return to work program, Asteron Life’s Rehabilitation Team can liaise directly with your treating practitioners to support you in your endeavour to return to work. Our Rehabilitation Team stays at the forefront of new innovations and procedures to ensure you have access to the best services available.
We will help pay for the cost of grief counselling after a claim has been paid to support you and your immediate family members.
While your life cover claim is being assessed, we may pay up to $20,000 of the life insurance benefit in advance to help cover funeral expenses and immediate costs.
|Additional Support Services||Life Cover:
- Terminal Illness
|Total and Permanent Disablement Stand Alone||Income Protection*|
|Grief support counselling|
|Access to our Rehabilitation Team|
|Funeral Advancement Benefit|
The services available vary with the type of policy held. To find out what services you’re eligible for, refer to your Product Disclosure Statement or call our claims team on 1800 024 812.
This is general advice and does not take into account your objectives, financial situation or needs. Before acting on this general advice you should consider the Aseron Life Complete Product Disclosure Statement and the appropriateness of the advice having regard to your situation and consult your financial adviser.
Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website www.asteronlife.com.au/privacy to view or download the policy.
Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email email@example.com or visit www.fsc.org.au
* © Suncorp Life & Superannuation Ltd ABN 87 073 979 530 (SLSL). Registered Office, Level 28, 266 George Street, Brisbane QLD 4000.