At Asteron Life we know that claim time is our moment of truth. It's when the cover that you and your adviser placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.
When you do make a claim, chances are it's at a very difficult time for you and your family, so we understand that there are key things that we can do to make life a little easier for you.
We promise to make our claims process as easy as possible for you so that you can concentrate on getting on with your life.
There are times when a policy may not support the payment of a claim. Our promise to you is that updates will be provided right up until we make our decision. We do have a robust claims review process which ensures all claims decisions can be independently reviewed.
Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover. To obtain a copy of our privacy statement, please contact us on 1800 221 727 or visit the following website www.asteronlife.com.au/privacy to view or download the policy.
Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email firstname.lastname@example.org or visit www.fsc.org.au
* © Suncorp Life & Superannuation Ltd ABN 87 073 979 530 (SLSL). Registered Office, Level 28, 266 George Street, Brisbane QLD 4000.