Supporting the victims and volunteers of the recent floods

NSW and QLD Flood Support

Those impacted by the recent floods in New South Wales and Queensland are in our minds and hearts, and TAL is here to help where we can. TAL’s Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted by the floods. TAL is also offering premium waivers for customers impacted by the floods to help financially during his difficult time.

Claims processing

TAL’s Claims team is ready to provide additional support and flexibility for customers making claims who have been impacted by the floods. Where personal records or paperwork has been possibly destroyed or delayed, we will work flexibly with customers to determine alternatives for providing claims documentation, and to streamline claims handling to ensure they are provided with the additional support they need during what is already a difficult time.

Premium waivers

To ensure our TAL and Asteron Life customers and their families who are directly impacted by the floods can maintain the life insurance cover they need, and to provide some financial relief during this difficult time, we’re offering a premium waiver for up to two months. This is available to all existing TAL customers holding policies directly with TAL or through a financial adviser and who qualify for the Australian Government Disaster Recovery Payment (NSW) or the Disaster Funding Arrangements (Qld). This is in addition to the Financial Hardship Policy support we already offer customers.

We also recognise the efforts and personal sacrifice of those who are assisting with the emergency and recovery efforts in a voluntary capacity. Therefore, we are also offering a premium waiver for up to two months to those who are part of the volunteer SES and other emergency services organisations taking unpaid leave from their regular employment and who hold policies directly with TAL or through a financial adviser.

To access premium waiver support, customers can call our Customer Service team on 1300 209 088 or send an email to: customerservice@tal.com.au. Alternatively, customers with a financial adviser can contact their adviser.

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Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover.

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The information provided on this website is general advice only and does not take into account your individual needs, objectives or financial situation. You should consider the appropriateness of the advice, having regard to those matters, and read the relevant Product Disclosure Statement (PDS) before making a decision to purchase or continue to hold a product. The Target Market Determination (TMD), where applicable, for the product is also available.

ASTERON LIFE™ INSURANCE
TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) is the issuer of Asteron Life™ insurance products. TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the life insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Read more about the Code.

‘Asteron Life’ and the Asteron Life device are registered trademarks of TAL Services Limited ABN 60 076 105 130 (TAL Services). TAL Services and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). The different entities of the TAL group of companies are not responsible for, or liable in respect of, products and services provided by the other.

SUPERANNUATION
Asteron Life superannuation products are issued by LGIAsuper Trustee ABN 94 085 088 484 AFSL 230511 as trustee for LGIAsuper ABN 23 053 121 564 RSE R1000160, trading as Brighter Super (Brighter Super). Insurance and/or administration services are provided to Brighter Super by TAL Life. Brighter Super is not part of the TAL Group of companies and uses the Asteron Life brand under licence from TAL. The different entities of the Brighter Super Group and the TAL Group of companies do not guarantee, are not responsible for, or liable in respect of, products and services provided by the other.