Contact Us

You can get in touch with us in a way that suits you. We’re happy to help.

Support for vulnerable customers

At Asteron, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs and may require extra help and support.

We recognise that everyone’s situation and needs are different. We’re committed to supporting our customers and employees if they experience financial hardship or domestic and family violence.

Life Customer Service

Call us 1800 221 727 Monday - Friday 8.00am - 6.00pm AEST

Overseas? Call us on +61 7 3325 8500 Monday - Friday 8.00am - 6.00pm AEST

Email us

Fax us 1300 766 833

Mail us GPO Box 68, Sydney NSW 2001

Provide customer feedback
Advisers can contact Asteron Life's Adviser Assistance on 1800 031 050

Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more. 

Contact an adviser near you

If you don’t have a financial adviser and would like to speak to one about your options click here to visit the TAL Find an Adviser page. For details on your financial adviser please contact us on 1800 221 727 or email us on

Complaint handling process

If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to let us know of your concerns using the steps described below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

Find out more