You can get in touch with us in a way that suits you. We’re happy to help.
Support for vulnerable customers
At Asteron, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs and may require extra help and support.
Life Customer Service
Call us 1800 221 727 Monday - Friday 8.00am - 6.00pm AEST
Overseas? Call us on +61 7 3325 8500 Monday - Friday 8.00am - 6.00pm AEST
Email us firstname.lastname@example.org
Fax us 1300 766 833
Mail us GPO Box 68, Sydney NSW 2001
Provide customer feedback
Advisers can contact Asteron Life's Adviser Assistance on 1800 031 050
We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.
Contact an adviser near you
If you don’t have a financial adviser and would like to speak to one about your options click here to visit the TAL Find an Adviser page. For details on your financial adviser please contact us on 1800 221 727 or email us on email@example.com.
Complaint handling process
If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to let us know of your concerns using the steps described below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.
Find out more